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Bruton Consultancy
Improve your IT helpdesk - quickly
Noel Bruton is a long-established, UK-based, specialised consultant who offers advice, guidance, troubleshooting and training services to the IT Helpdesk and User Support community.
He has a reputation for the speed, pragmatism and cost-effectiveness of the solutions he provides.
With well over a quarter of a century of experience in the industry, he is the author of several books and hundreds of press articles on the subject and is a regular speaker at related conferences. His consultancy practice has clients all over the world and he has trained hundreds of IT support service managers, supervisors, team leaders and staff.
Click on the links above to see how Noel Bruton could help your organisation to improve user support service strategy, service levels, customer approval and job satisfaction; train your staff or coach your support management team; conduct service improvement gap analysis and/or implementation; or even run your IT support for a while.
What the Industry says:
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“Helpdesk guru” - PC Week
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“One of the most renowned experts in IT service management in the UK” - Sunrise Software
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“The most respected IT Helpdesk expert in the business” - Customer Service News
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“The UK’s leading independent” - Help Desk Institute Europe
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“Sound advice on recognising business value, managing the process and workloads” - IT Service Managers’ Forum (itSMF)
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What training attendees say:
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“Most memorable course I’ve ever attended”
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“Enthusiastic and passionate presenter”
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“Awesome knowledge”
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“Held my attention throughout”
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