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“Helpdesk guru” - PC Week
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“One of the most renowned experts in IT service management in the UK” - Sunrise Software
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“The most respected IT Helpdesk expert in the business” - Customer Service News
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“The UK’s leading independent” - Help Desk Institute Europe
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“Sound advice on recognising business value, managing the process and workloads” - IT Service Managers’ Forum (itSMF)
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“Most memorable course I’ve ever attended”
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“Enthusiastic and passionate presenter”
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“Awesome knowledge”
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“Held my attention throughout”
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