Training... "At last - a trainer who does more than just quote the books, because he wrote the books"

Noel Bruton has trained hundreds of IT support service managers, supervisors, team leaders and analysts. His seminars are practical and pragmatic and show how to achieve genuine delivery success and job satisfaction. And his techniques make real differences. An excellent helpdesk, where staff enjoy working, is better respected by its customers and up to four times more effective than a mediocre one.  So these training seminars are not accredited by any external body., simply because the standard accreditations do not recognises service delivery excellence or job satisfaction - they all recognise only compliance to their own mediocre standards.
 

See this training as the useful companion to the boring other stuff you have to go through. Noel Bruton will not teach you some standards-writer's from-a-book theory (after all, Bruton writes the books) - he will show you and your staff how to produce world-class support and enjoy yourself while doing it. This is not some perfunctory classroom babble - this is real.

Attendee comments:

• "Most memorable course I've ever attended"
• "Enthusiastic and passionate presenter"
• "Awesome knowledge"
• "Held my attention throughout"

Seminar

Description

Details

How to Motivate IT Support Staff

One-day seminar workshop dealing with perhaps the most important topic in IT support - if your staff's motivation is low, it affects everything. Click button to the right for info.

How to Manage the IT Helpdesk - the training

From Noel Bruton's book of the same name. Very popular course. Can be done on site. Occasional public seminars - contact us for further information.

Survive and Succeed in User Support

Strictly for supervisors, team leaders and direct reports - managers not invited. Not just bald 'customer service' techniques, but an opportunity to revisit their professionalism so that good service and personal motivation become instinctive.

ITIL - the Basis of Decision

In a world where it seems the only place to learn about ITIL is from somebody trying to sell it to you, that rare thing - the genuinely objective expert. A morning seminar for you and your management staff to give you the strategic material to make a dispassioned decision. And in the afternoon, one-to-one with those attendees to consider the impact on their department.

Please note: all on-site seminars can be customised (and usually are)